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Book Remote Assistance

Attention:

*Unilab Development & Customer Care dept. will be on annual leave from August 5th, and will be back on August 22nd. 

We kindly request to book a remote assistance only in case of bugs and/or errors. Remote assistance requests for training purposes will not be accepted by our technicians. For training requests, our staff is at your disposal at the address sales@unilab.eu 

Unilab uses by default the software TeamViewer. The Client must guarantee the possibility for Unilab to connect to his computer where the Unilab software is installed.

The Client is allowed to book a remote assistance only after making sure with his IT Manager that Unilab can connect and remotely control his PC.

Should the Client’s Company have difficulties to install/use TeamViewer because of internal policy or other reasons, the IT-manager of Client’s Company is obliged to find a valid alternative solution and provide Unilab with name and all instructions on how to use it.

If a tool other than TeamViewer is used, the Client must report this via Ticket at https://unilabeu.freshdesk.com/support/tickets/new before booking the remote assistance.

 

All times below are expressed in your local time

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