Book Remote Assistance
*DESPITE COVID-19 SITUATION, WE ARE CONTINUING OUR WORK, HOWEVER POTENTIAL SUPPORT SLOWDOWNS MAY HAPPEN*
We kindly request to book a remote assistance only in case of bugs and/or errors. Remote assistance requests for training purposes will not be accepted by our technicians. For training requests, our staff is at your disposal at the address email@example.com
Unilab uses by default the software TeamViewer. The Client must guarantee the possibility for Unilab to connect to his computer where the Unilab software is installed.
The Client is allowed to book a remote assistance only after making sure with his IT Manager that Unilab can connect and remotely control his PC.
Should the Client’s Company have difficulties to install/use TeamViewer because of internal policy or other reasons, the IT-manager of Client’s Company is obliged to find a valid alternative solution and provide Unilab with name and all instructions on how to use it.
If a tool other than TeamViewer is used, the Client must report this via Ticket at https://unilabeu.freshdesk.com/support/tickets/new before booking the remote assistance.