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Quality customer care is crucial for companies wishing to maintain an effective market presence. The automation of this service has been a subject of debate for some time. In order to be successful in this, the ability to listen to clients must be perfected, while careful attention must be paid to indicators like repeated questions, negative feedback on social network pages and the termination of calls. By proceeding in such a way, it becomes possible to anticipate your target’s needs and build the foundations for new forms of contact.

The term Defined Software refers to a category of products characterised by the priority of the software rather than the hardware in the solution provision. Conceptually, it represents a considerable step forward compared to the past, when the functionalities of data centre infrastructure grew according to hardware implementations, in a context where the role of the software was marginal.

In a climate which has seen traditional journalism and the printed word enter a seemingly endless downturn, the use of AI in news editing is becoming more and more widespread. One of its most popular uses is in platforms which help journalists edit news and other articles on a range of topics more efficiently.

The issue of water sustainability has long been the subject of public debate and is being tackled seriously by several countries, such as Singapore. The island city-State off the south coast of Malaysia, with its limited water reserves, combined with a fast-growing population and economy, has emerged as a world leader in the management and recycling of water.

The idea of a microchip inside the brain may soon become reality. In an environment where the self-driving car is soon to become a feature of our everyday lives, there are several projects aimed at designing a microchip for implantation into the cerebral cortex.

The world of software development has evolved enormously in recent years, with has led to such innovations as Artificial Intelligence, Big Data and Machine Learning, which, however, did not overshadow SQL (Structured Query Language), the standardised language of databases using a relational model, has remained unaltered.

The term Dark Web, which has become commonplace in recent years, refers to online content which is not listed by search engines. It is also often known as the Deep Web.

The AR v VR question has become a frequent topic of debate in tech circles. To get a clearer picture of this issue, it is important to understand that Virtual Reality and Augmented Reality are not synonyms.

Social Marketing is an indispensable business tool both for companies whose business involves the web and for more traditional firms wishing to become known to a wider audience

In technology circles it is not uncommon to hear about the upcoming evolution of captcha, in other words the tests which allow computer systems to establish whether the keyboard is actually being used by a human being or a bot.

In recent years, the software development market has witnessed a marked increase in the number of operators organising their programming activities via the use of frameworks.

5G, which is due to enter our lives from 2022, will result in a restructuring of the network by operators.