Every heat transfer engineer knows the feeling: a design question comes up, and the answer is scattered across textbooks, manuals, and years of accumulated know-how that live in someone else’s head. Finding the right source, fast, is often harder than solving the problem itself.

That’s exactly the gap Unilab built NEO to close.

What is NEO?

NEO is the AI agent developed by Unilab for a single domain: heat transfer and thermodynamics. Unlike general-purpose assistants, NEO is trained on published technical literature and on Unilab’s own validated engineering knowledge — manuals, best practices, and years of experience in HVAC&R systems, thermodynamics, and CO2 and natural refrigerants.

In short: NEO is the engineer who has read the entire available technical literature on heat transfer — and is ready to share it with you, instantly.

Two specialized models, built for two different jobs

NEO doesn’t try to be everything to everyone. It comes in two dedicated models:

• Thermal Engineering — an expert companion for heat exchanger design, rating, and selection, and for HVAC&R applications in general.
• Technical Sales — built to help you quickly identify the right Unilab software for your specific need.

Each model is tuned to the questions that role actually asks, so the answers stay relevant and precise.

What NEO can do for you

• Ask by voice or by text — no prompting skills required.
• Attach a screenshot of your software and NEO will understand your technical question.
• NEO finds the most relevant technical sources, drawing on both published literature and Unilab’s validated heat-transfer knowledge.
• It delivers clear, structured engineering answers — not generic ones.
• It recommends the best Unilab software for your needs and points you to the right tool for the job.
• It provides technical support and suggests the best solution for your application.
• It reads the technical manuals, so you don’t have to.

Why an AI agent?

Because engineering knowledge shouldn’t be locked away in a PDF nobody has time to search. NEO is built on published literature and on Unilab’s trusted engineering expertise across heat transfer, HVAC&R systems, thermodynamics, and CO2 and natural refrigerants — and it turns that knowledge into expert answers, instantly.

The result:

• Save time
• Improve productivity
• Get reliable technical guidance
• Access support available 24/7

One thing NEO is not built to do: replace your engineering judgment. It’s designed to support it — giving you faster access to the right information, so you can make better decisions, faster.

Meet NEO live at Chillventa 2026

NEO makes its debut at Chillventa 2026, the world’s leading exhibition for refrigeration technology, running from 13 to 15 October in Nuremberg, Germany.

Come see NEO in action at the Unilab stand — Hall 4, Booth 4-116 — and discover how AI-powered expertise can support your next heat transfer project.

See you in Nuremberg!